Terms of Service

Buddy Mobile Pet Grooming Last Updated: May 1, 2026

1. Service Overview

Buddy Mobile Pet Grooming provides professional mobile pet grooming services at locations specified by the customer. All services are performed by trained, licensed groomers operating from our mobile grooming unit.

2. Booking & Payment

Services are booked through our online scheduling system

Payment is required at the time of service unless other arrangements have been made in advance

We accept all major credit cards and digital payment methods

A valid phone number and address are required to complete any booking

3. Cancellation & Rescheduling

Cancellations made 24 hours or more before the scheduled appointment are free

Cancellations made less than 24 hours before the appointment incur a 50% cancellation fee

No-shows incur the full service charge

Rescheduling is available at any time without penalty if done 24 hours in advance

4. Pet Health & Safety

Customers must disclose any health conditions, behavioral issues, or allergies prior to grooming

We reserve the right to refuse service for pets with untreated skin conditions, injuries, or behavioral issues that pose a safety risk

The customer is responsible for disclosing all relevant health information

Aggressive or dangerous behavior may result in service termination and full charges applied

5. Pre-Grooming Preparation

Pets should be bathed and free of excessive matting before grooming

Extremely matted coats may require additional time and fees

Pets must be up to date on vaccinations (rabies, DHPP)

We do not groom pets that are visibly ill or showing signs of contagious disease

6. Grooming Services & Pricing

Pricing is based on pet size, coat condition, and services requested

Final pricing may vary based on the condition of the pet upon arrival

A quote will be provided during booking and confirmed before service begins

Additional charges may apply for matted coats, behavioral issues, or extended grooming time

7. Liability & Damages

Buddy Mobile Pet Grooming is not responsible for pre-existing injuries, health conditions, or behavioral issues

We exercise reasonable care in handling all pets, but grooming involves inherent risks

Minor cuts, nicks, or abrasions may occur during normal grooming operations

The customer assumes all risk related to pet health during and after grooming services

We are not responsible for reactions to grooming products, including allergies or sensitivities

8. Post-Grooming Care

Customers are responsible for their pet immediately upon pickup

We recommend scheduling grooming appointments during times when you can be present for pickup

Grooming results depend on pet cooperation and coat condition; we cannot guarantee specific outcomes

Matted coats may need to be shaved short for safety and pet comfort

9. Weather & Travel

Service availability may be affected by severe weather conditions

Customers will be notified as soon as possible if weather impacts service delivery

We reserve the right to reschedule appointments due to unsafe driving conditions

A full refund or credit toward future services will be provided if we cancel due to weather

10. Limitation of Liability

Buddy Mobile Pet Grooming's liability is limited to the amount paid for the service

We are not liable for indirect, incidental, or consequential damages

All claims must be reported within 48 hours of service completion

11. Changes to Terms

We reserve the right to modify these terms at any time

Changes will be posted on our website and take effect immediately

Continued use of our services indicates acceptance of updated terms

12. Contact Information

For questions about these terms:

Phone: (689) 303-3396

Email: [email protected]

Address: 7726 Winegard Rd 2nd Floor, Orlando FL 32809

By booking a service with Buddy Mobile Pet Grooming, you agree to these terms and conditions.